# Accenture apprenticeships: eligibility and how to prepare an application

## The most frequent problem may not waste the most time

Extend the guide's fictional 20-case check-in log with recorded durations. Each delay has one primary cause and the minutes below do not overlap. These figures are invented for the exercise.

### Add time to the original counts

| Cause | Cases | Average minutes per case | Total delay minutes |
| --- | --- | --- | --- |
| Name lookup | 8 | 2 | 16 |
| Payment questions | 6 | 8 | 48 |
| Duplicate records | 4 | 3 | 12 |
| Queue signage | 2 | 1 | 2 |

## Your turn

Which category accounts for the most recorded time? Does eliminating name-lookup delays automatically remove 40% of total delay time?

## Your answer

[Write your approach here.]

## For your own application

For a process-improvement example, name the outcome you are trying to change. A count, a duration and a customer result are different measures.

Return to the guide for the worked answer and source notes:
https://internshipdeadlines.com/guides/accenture-apprenticeship-application-guide