# Customer success internships: onboarding, adoption and a practical work sample

## Find the denominator before recommending more training

Fictional customer data, not benchmark adoption targets.

### One account during a stated rollout period

| Stage | Users |
| --- | --- |
| Purchased seats | 40 |
| Logged in | 28 |
| Completed core workflow | 16 |
| Repeated core workflow next week | 8 |

## Your turn

Calculate login activation, initial workflow completion per purchased seat, and repeat completion among initial completers. What do you need to know before deciding this customer needs more training?

## Your answer

[Write your approach here.]

## For your own application

Build a sample onboarding plan for a product you can actually test and separate customer decisions from product setup.

Return to the guide for the worked answer and source notes:
https://internshipdeadlines.com/guides/customer-success-internships-saas-onboarding