# Customer success vs. customer support internships

## Can company growth hide a shrinking customer cohort?

These fictional amounts are annual recurring-revenue run rates measured at two dates, not revenue recognized during the year.

### Separate existing customers from new customers

| Measure | Amount |
| --- | --- |
| Starting customers' recurring revenue at the start | $200,000 |
| Those same customers' recurring revenue at the end | $190,000 |
| New customers' recurring revenue at the end | $50,000 |

## Your turn

The company's total recurring revenue grew 20%. Does that mean net revenue retention was 120%?

## Your answer

[Write your approach here.]

## For your own application

Show both the company total and the starting-customer result.

Return to the guide for the worked answer and source notes:
https://internshipdeadlines.com/guides/customer-success-vs-support-internships