# IT internships: support, cloud and systems

## Separate the symptom from the cause

A fictional ticket for reasoning practice. Perform tests only on systems you own or are authorized to inspect.

### Evidence available

| Observation | What remains unknown |
| --- | --- |
| One user cannot open the application | Exact error and affected functions |
| A colleague can open it | Whether their permissions match |
| The issue began today | Whether any change caused it |

## Your turn

Name two questions, an authorized comparison and the information you would send in an escalation.

## Your answer

[Write your approach here.]

## For your own application

Write a short reproduction note without credentials or personal information.

Return to the guide for the worked answer and source notes:
https://internshipdeadlines.com/guides/it-internships-support-systems-and-projects