# Product operations vs. product management internships

## One feature request can conceal three different problems

Three fictional customers ask for an export button. Their requested wording is identical; their intended tasks are not.

### Ask what the customer needs to accomplish

| Customer | Underlying task |
| --- | --- |
| A | Preserve a dated audit record |
| B | Combine results with another system |
| C | Get a report that the current screen does not provide |

## Your turn

Should the feedback table collapse these into one problem with three votes?

## Your answer

[Write your approach here.]

## For your own application

Store the requested feature and the underlying problem in separate fields.

Return to the guide for the worked answer and source notes:
https://internshipdeadlines.com/guides/product-operations-vs-product-management-internships